Eg99 believes entertainment should be enjoyable — never a source of stress or anxiety. Our responsible gaming guidelines are designed to keep every player in Bangladesh informed and protected.
View FAQAt eg99, we firmly believe that entertainment on our platform should be entirely voluntary and enjoyable. Our goal is to create a safe, transparent, and responsible environment for every user in Bangladesh — one where gaming never becomes a source of harm. We recognize that online gaming can pose risks for some people, which is why we have put specific protective measures in place. Our customer support team is always ready to assist any user, especially those who feel they are struggling to keep their gaming in check. eg99 believes that responsible behavior is not just the player's responsibility — it is equally the platform's.
We are committed to ensuring that every service and marketing effort we make aligns with the values of responsible gaming. We never encourage excessive betting or pressure users who may be struggling. Our platform includes tools that help users monitor and manage their own gaming habits. By reading these guidelines, you'll learn how to enjoy entertainment in a healthy and mindful way.
When gaming crosses the line from entertainment into addiction, there are clear warning signs to watch for. Pay close attention to whether you or anyone in your family is showing any of the behaviors listed below, and seek help if needed. Recognizing the problem is not a sign of weakness — it's a sign of awareness.
Spending beyond your set budget or repeatedly chasing losses to recover money are serious warning signs.
Cutting back on sleep for gaming, neglecting work or studies, and ignoring family responsibilities are all serious warning signs.
Feeling excessive anger or frustration after a loss, being unable to stop even after winning, and feeling restless or unsettled without gaming.
Withdrawing from family and friends, hiding your gaming activity, and being dishonest about it are all warning signs.
Wagering with borrowed or loaned funds and attempting to hide financial difficulties from others.
Feeling the need to place increasingly larger bets just to get the same thrill is a clear sign of addiction.
If you notice even one of the above signs in yourself, please visit our FAQ Page or reach out directly to our support team. Acknowledging the problem is the first step toward solving it.
The foundation of a healthy gaming experience is planning and setting limits. Before joining eg99, set clear personal boundaries and stick to them. Establishing limits in advance is essential to keeping gaming enjoyable — once you're in the middle of a session, making sound decisions becomes much harder.
Set a monthly gaming budget before you start. Only spend what you can afford to lose without it affecting your daily life. Never bet with money set aside for bills or savings.
Set a clear daily limit on how long you spend gaming. Use a timer on your phone and make sure to take a break when it goes off. Avoid long sessions, as fatigue impairs your judgment.
Keep a record of every deposit and withdrawal, and review them at the end of each week or month. This keeps you aware of overspending and helps you make better decisions. You can access this information at any time through eg99's transaction history.
Remember, gaming should never be treated as a source of income. Winning is never guaranteed, and you should always be mentally prepared for losses. Talk openly with family and close ones about your gaming habits — they can offer a clearer perspective from the outside. Above all, if gaming starts feeling stressful rather than enjoyable, take a break.
Eg99 offers its users a range of self-control features designed to help you maintain healthy gaming habits. Using these tools is a smart and responsible choice. A detailed breakdown of each feature is provided below.
You can set a maximum deposit limit on a daily, weekly, or monthly basis. Once this limit is active, no additional funds can be deposited beyond that amount within the chosen period. This feature keeps your budget plan automatically enforced and reduces the risk of overspending.
If you feel you need a few days away, you can request a temporary pause on your account for a set period. During the cooling-off period, you won't be able to log in or place any bets, but your account and funds will remain fully secure. This break can help you clear your head and return in a healthier state of mind.
If you feel you need an extended break, you can apply for self-exclusion. Once activated, your account will be completely inaccessible for a set period of time, with no way to log in during that time. This is the most effective solution for serious cases, and we fully respect this decision. Your funds remain safe throughout the self-exclusion period, and once it ends, you can apply to reactivate your account.
After extended gaming sessions on eg99, automatic break reminders will appear to let you know how long you've been playing. These prompts help you stay aware and reduce the risk of losing track of time. You can also customize the interval for these reminders to suit your preference.
Contact our support team to activate any self-control feature. Our email: support@eg99.biz — We're available 24/7 to help.
Eg99 is strictly a platform for users aged 18 and above. Protecting minors is the most critical part of our responsible gaming policy. Every user's age is verified at registration, and any account suspected of being used by a minor is suspended immediately.
A message to parents and guardians — please be vigilant to ensure your child or any underage family member cannot access online gaming platforms. Use parental control software on devices and keep browser filters enabled. Always keep your login credentials and password private and never share them with anyone. Restrict access to eg99 and any other gaming sites on devices used by children.
A strict age verification process is followed at registration.
Accounts are suspended immediately if a minor is suspected.
When parents report a concern, we take swift action.
Gaming can be a part of life, but it should never become your whole life. Family, work, health, and social relationships — maintaining balance across all these areas is the true key to happiness. eg99 always wants its users to give equal attention to every aspect of their lives alongside entertainment. Never use gaming as an escape from stress or real-life problems, as doing so can create far greater issues in the long run.
If you ever feel that gaming is getting out of your control, seeking professional help is both a courageous and wise decision. In Bangladesh, support is available through mental health professionals, counselors, and support groups. Share how you are feeling with the people close to you — do not fight this battle alone. Remember, asking for help is not a sign of weakness; it is a true act of self-care.
At eg99, we believe responsible gaming is a partnership — made possible through our combined efforts and yours. If you have any questions or need support, our team is always here for you.