Last Updated: January 2026 | Applicable Market: Bangladesh
When you register and use the eg99 platform, we collect various types of information necessary to provide you with the best possible service. All data is collected transparently and strictly for the purposes stated.
When you register with eg99, we collect your name, email address, mobile number, and date of birth. This information is essential for identity verification and account management, and we ensure it is only used with your permission. In compliance with local regulations in Bangladesh, we may also collect information required for age verification. Your password is stored in encrypted form to keep your account secure.
Your device type, operating system, browser version, and IP address are collected automatically. This information helps us ensure the platform is compatible with your device and supports security monitoring. For mobile users, screen resolution and network type may also be recorded to further optimize the experience. While this data does not directly identify you, it is used to improve platform performance. Logs of all connections made from Bangladesh are retained for a defined period for security purposes.
To serve users in Bangladesh, eg99 supports bKash, Nagad, Rocket, and other local payment methods. Payment details required during transactions — such as mobile banking numbers and transaction IDs — are collected at the time of use. We do not store full bank account details or card numbers; these are processed directly by the payment gateway. We apply industry-standard encryption to protect financial data, and your transaction history, including BDT amounts, is stored securely in your account. Automated systems are in place to detect any unusual financial activity.
We collect behavioral data such as which games you play, how long you spend on the platform, and which sections you visit. This allows us to create a personalized experience tailored to your preferences. Your betting and transaction history is stored so you can review your activity at any time, and this data is also analyzed to promote responsible gaming. No data is shared with third-party advertisers without your consent.
Eg99 uses collected data only for specific, transparent, and lawful purposes. We believe your personal data belongs to you, and we handle it with the utmost care.
Your information is used for registration, login, password recovery, and account verification. Confirming your identity is our primary responsibility.
Financial data is processed to maintain accurate records of BDT deposits, withdrawals, and transactions. Every transaction is verified to prevent fraud.
Your information is used to resolve issues, process complaints, and provide support. Maintaining your history is essential for delivering fast and effective assistance.
Analytical data is used to improve the experience for users in Bangladesh, informing the development of new features and the addition of local payment options.
Users are protected through detection of suspicious activity, account hacking attempts, and financial fraud. Automated alert systems are active at all times.
Your information is used to send you promotions and offers tailored to your preferences. You may opt out of marketing communications at any time.
Cookies and similar tracking technologies are used on the eg99 website and app to make your browsing experience smoother and more personalized. Cookies are small data files stored on your device that help identify you on return visits.
We use three main types of cookies. First, Essential Cookies which are essential for login sessions and security and cannot be disabled. Second, Functional Cookies which remembers your language preference, layout settings, and usage habits. Third, Analytical Cookies Collects anonymous statistics to help us understand which parts of the platform are used most.
You can manage or delete cookies at any time through your browser settings. Please note that disabling essential cookies may affect certain login and account functions. Similar technologies are used in the mobile app and can be managed through your device settings. We do not use third-party advertising trackers and do not engage in cross-site tracking.
Eg99 applies industry-standard security technology to protect your personal information. All data stored on our servers is secured with AES-256 encryption, and all communication between your browser and our servers is conducted exclusively via SSL/TLS protocols. Payment information is processed in a specially secured environment, and complete card or bank details are never stored in our system.
How long we retain your data depends on its type. Account information is kept for as long as your account remains active. After account closure, certain transaction records may be retained for a specified period as required by law. Analytical and log data is generally deleted within 90 days. If you request account deletion, all data will be removed in a timely manner, except where retention is legally required.
Our security team conducts regular system audits to identify and address potential vulnerabilities. In the event of any security breach, affected users will be promptly notified and the necessary protective measures will be taken. We treat your data as we would our own assets and are committed to ensuring it receives the highest level of protection.
Eg99 never sells your personal data or transfers it to third parties without authorization. However, there are specific circumstances where limited data sharing may be necessary, as outlined clearly below.
Payment Providers: Necessary financial information is shared with local payment gateways such as bKash, Nagad, or Rocket to complete transactions. These partner providers operate under their own privacy policies and use your data solely for processing transactions. We verify the security standards of any third-party payment system before sharing information with them. Your BDT transaction details are shared only with the relevant provider and no one else.
Legal Obligations: Information may be disclosed in response to lawful requests from authorities under applicable Bangladeshi law or government directives. In such cases, we provide only the minimum information required for the specific request and make every effort to notify you to the extent possible.
Technology Service Providers: We work with certain technology partners — such as cloud hosting and security service providers — to operate the platform. These partners are bound by strict confidentiality agreements and are not permitted to use your data independently. We do not share any personal information with third-party advertisers. Protecting your privacy is always our top priority.
Eg99 believes every user should have full control over their own data. As a user in Bangladesh, you have the following rights and can exercise them at any time.
You can request to know what information we hold about you and receive a copy of that data.
If any of your information is incorrect, you can request a correction and we will action it as soon as possible.
Upon your request, your account and associated data will be deleted unless we are required to retain it by law.
Eg99 will notify users in advance of any policy changes. For significant updates to the Privacy Policy, a notification will be sent to the registered email address or mobile number, and the update date will be prominently displayed on the platform. Continuing to use the platform after a revised policy is published will be considered acceptance of the new terms. However, explicit consent will be obtained for material changes.
For any privacy-related questions, complaints, or requests, please get in touch with us:
Email: support@eg99.biz
Our customer support team typically responds within 24 hours. For more information, visit our FAQ View Page.
Join eg99 and become part of Bangladesh's most trusted gaming platform. If you have any questions about our Privacy Policy, please reach out to our support team.